![]() You’ll want to find out what is wrong, and have it repaired quickly, before any further lasting damage can occur. It’ll get worse in a relatively short period of time, leaving the vehicle inoperable. We call on them to prove that they really do care about their mission statement. If your Honda Pilot’s transmission has been slipping, it is a very serious problem. Honda should be accountable for replacing a faulty product. The 2016 Honda Pilot, and the 2018 to 2020 Honda Odyssey, have been at the center of recalls and. We bought this car with the promise of reliability, safety, and quality but have received none of this. We are disappointed, concerned, and ultimately regret our purchase and loyalty. My family and I are long-time, loyal Honda customers and expected better from Honda. This car has proven to be risky and faulty but Honda has refused to replace the car. Honda’s mission states that they “are dedicated to supplying products of the highest quality,” but they are not living up to this mission. Honda, Hendrick Honda, and Roadside Assistance have not shown any care to rectify the situation. We waited 7.5 hours only to hear that there was no timeframe for replacing the engine and weren’t able to pick up our car again for about 2 weeks. Less than 2 months later, on December 30, 2021, the car dropped a valve 3 hours into a 7 hour road trip, destroying the engine, and stranding us in the dark and cold. On Novemwe purchased a brand new 2022 Honda Pilot at Hendrick Honda of Charlotte. Honda is unreliable, unsafe, and unsupportive - they are blatantly disregarding our safety by refusing our request to replace the car. Within 2 months of purchase, the engine destroyed itself and the subsequent ‘repair’ work has caused new issues to arise.
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